COVID restrictions are being eased in the community. However, to maintain our COVID-secure environments we continue to enforce the controls we have in place which help to keep our patients and staff safe. When you come to a Circle Health Group hospital you will still be required to wear a face mask. If you are medically exempt from wearing a mask we will provide a visor.
All of our hospitals are open and treating patients and we are providing both virtual and face-to-face appointments. Please be assured that we will continue to follow national guidance, and that delivering best care is at the heart of what we do.
What to expect
Physiotherapy: Our physiotherapist will offer expert guidance and exercise advice. They are able to email you video and picture guidance. If you are experiencing general lower back pain, they can offer you free access to a back application, Kaia- which provides daily exercises, education and support.
You can do the exercises in the comfort of your own home.
Extended Scope Physiotherapy/Podiatry and GP with Special Interests:
Our extended scope team provide expert assessment. They will discuss your symptoms at length with you over the phone and make referrals as appropriate. This may include referrals for scans, blood tests or perhaps to see a consultant or physiotherapist. If you specifically require a face to face appointment, they will discuss this with you and make provisions for you to be seen as soon as possible in our clinic.
If you have symptoms
If you are invited to attend a face to face appointment, we ask you not to come in if you have symptoms. Please let us know, and we will make arrangements to see you at a later date. Please use the below link to follow up to date advice from the NHS regarding what to do if you have symptoms: https://111.nhs.uk/covid-19/
If you need to cancel your appointment, please call us between 9am – 5pm, Monday to Friday, or email us using the details below:
We will continue to do our best to provide you with an excellent service. We thank you for your patience during this challenging time.
Circle Integrated Care is a free service for NHS patients
Patients can be referred to the service through their GPs. Your GP can send an electronic referral to Circle Integrated Care which will be triaged by Circle clinicians. Speak to your GP to access treatment for an MSK condition.
Bedfordshire and Greenwich patients can also self-refer by completing a self-referral form. Forms can be emailed back or posted to the relevant locality depending on where you live (visit the Contact Us page for address details).
You can self-refer to the MSK services by following this link and find out more.
Catherine, from London was referred through to our Circle Integrated Care Musculoskeletal (MSK) NHS team in Greenwich, after suffering with ongoing back and hip pain.
After struggling with back and hip pain for quite some time, Catherine, 87 felt like giving up as she was unable to live her life as usual and carry out her normal everyday tasks such as housework, whilst living alone and away from her family. Catherine is “unable to drive” and was therefore reliant on her daughter who comes to visit, which made life quite challenging at times.
After being referred to a clinician to organise a telephone appointment, Catherine soon began her NHS treatment of virtual physiotherapy, provided by the MSK team at Circle Integrated Care.
Catherine was quickly provided with “very helpful advice” and a series of at home exercises to help relive her of the pain she was experiencing in the comfort of her own home. These exercises were specifically tailored to Catherine, in order for her to manage her pain. Catherine told us “Following the advice about exercising at home, I felt a lot better”.
Although her road to recovery was not an overnight change, Catherine went on to tell us how improvements were beginning to happen, “it did take a little white, several weeks of gentle exercising at home such as chair and floor exercises, which I found really helpful over a period of time.”
Going forward, Catherine will continue to have once a month catch ups with her assigned physiotherapist to manage her pain, as well as continuing with her taught exercises at home, which she is very happy with. Catherine told us that her virtual sessions were convenient to her and the physiotherapist was “very patient and understanding”.
Relieved with the physiotherapy that she was being provided, it was clear to us that this was having a positive impact on her life, as she went on to tell us ‘I definitely feel better, I am now able to take out the lawn mower, which I couldn’t do before.”
“Up and down the stairs, I had trouble with, but that is much better. I could only stand for 10 minutes when ironing and I can now stand for 45 minutes, which is a big improvement.”
“By comparison, the physiotherapy has changed my life… I felt that I was losing all my independence, but definitely got my confidence back. It’s absolutely fantastic and has made life easier.”
I’ve had an excellent experience at MSK in Bedford. From the physio – who was superb, through to the consultant app.
Circle Integrated Care patient Google review
The exercises they prescribed made a difference in 3 days and now just over a week after seeing them, the pain is MILES better.
Circle Integrated Care patient Google review