If you're having problems accessing any of the tiles on the app, please click on "troubleshooting" below for some tips which should help.
If you find that one of the tiles isn’t working, please try the following:
- Close the app fully – if you’re using a mobile phone, you may need to swipe up from the bottom of the screen and pause to see your open apps, then swipe the Circle Integrated Care app up and away, or press the “X” at the top.
Open the app again and try the tile again.
- If step 1 doesn’t work, please check for an app update: open your App Store and search for Circle Integrated Care. If the button says "Update", please install it and try the tile again
- If step 2 doesn’t work, please completely delete the app and then install it again from the App Store, then try the tile again.
If you are still unable to access the app, please click here to find the contact details for your local MSK service. Please get in touch and we’ll try to help. Otherwise, you’ll find all the information you need on our website – a great place to start is here.
The app provides information to help you manage and understand your MSK condition, as well as explaining more about how Circle’s NHS MSK services work.
This takes you to our self-management exercise portal, where you will find helpful exercises for different body areas which should be suitable for almost everyone*.
*However, if you have recently had surgery, please use the exercises given to you by your surgical/physiotherapy team, rather than the general exercises you can access here (which may not be suitable for after-surgery rehabilitation).
On the portal, you'll be asked to agree to our terms and conditions, and to register on the portal so that you can return to the exercises you've previously accessed. This information is not used for anything else, nor is it shared elsewhere.
The key advice with exercise is to start slowly and gradually build up the time and intensity as you feel comfortable. Slight ache or tiredness in your muscles can be normal, but stop exercising if you experience pain, discomfort, or unusual symptoms, and seek advice before continuing.
Click here for more information on common problems affecting specific areas of the body, to help you understand what might be happening with your own body.
This provides general advice on keeping yourself as fit and well as possible, wherever you are in your care pathway.
Click here for more information about keeping yourself fit and well while waiting, as well as linking into our self-management pages.
It also gives advice on what to do if your condition worsens while you’re waiting to be seen.
This links through to our self-referral page – please note that this is not available in all areas, so please check the page.
If you have been assessed by one of our physiotherapists, you may have been assigned an exercise programme using Physitrack. You will have been given a programme code (usually via email). Enter that code, along with your year of birth, onto this page and you’ll be able to access your exercises from here.
If you return to the app later, it should remember your programme.
Here, you’ll find contact details for your local service.
For any other information, please click here to visit our MSK homepage, and you’ll be able to navigate to any other information you need from there.