Your appointment time
- Please note: your appointment time is a guide. The clinician may contact you a little later if they are delayed with another patient.
- Around your appointment time, your clinician will send you a text message with a link. Click the link to join the video consultation.
- If you don’t have video access or can’t open the link, don’t worry – the clinician will phone you instead.
Before your video consultation
- Make sure you are somewhere private where you feel comfortable talking and cannot be overheard.
- If your privacy changes during the call, ask the clinician to pause until you’re ready to continue.
- The clinician may need a couple of minutes to get set up – please be patient.
How to join your video consultation
- You will receive a text message with a link shortly before/at your appointment time. Please click on the link.
- If you’re asked to “Open the Whereby app” or “Continue in browser,” choose “Continue in browser.”
- You will then be asked to test your microphone.
- You will then enter the video consultation. Make sure the camera (cam) and microphone (mic) buttons are not red, so that the clinician can see and hear you. When the clinician joins, they will appear on the bottom half of your screen.
During your consultation
To assess your symptoms, your clinician will talk to you and may ask you to carry out simple movements. They will then discuss and explain next steps with you, which could include:
- exercises or guidance sent via an app or on paper for you to do at home
- scans or blood tests
- a referral to another clinician
- arranging a face‑to‑face appointment
If you’re not clear about what your next steps are, please ask the clinician to clarify.